Field issues are draining budgets, slowing releases, and eroding trust.
Based on a 2025 survey of 200 U.S. IoT decision-makers, this report exposes the real cost of shallow telemetry and outlines a practical path toward a more observable future.
Use this report to:
- Quantify how visibility gaps impact support spend, delivery timelines, and customer sentiment.
- Understand the device signals and workflows that shrink time-to-resolution.
- See benchmarks for support spend, detection sources, and release risk indicators.
See Key Findings ↓
- Lack of visibility functions as a hidden tax, with three in four mid-sized companies reporting rising support costs and stalled innovation.
- Customers are effectively acting as QA, as one in three companies first learns about issues through complaints or returns.
- Visibility gaps are blocking growth, with 77% of companies saying poor observability limits their ability to scale and 57% of mid-sized companies reporting launch delays.
